This privacy and authorization policy explains the types of information we may collect from you, and informs you how we may use or disclose that information to verify certain of your answers. We are providing this privacy and authorization policy to you as required by law. Protecting your privacy is fundamental to our business at Tax Express Incorporated, Fidelity Refund Services and TAXex Refund Services. We honor all applicable privacy regulations, and we strive to operate our business in a manner that justifies your choice of our products and services.
What Does this Privacy and Authorization Policy Cover?
This policy describes the privacy and authorization practices of Tax Express Incorporated in providing online tax data entry and related services. Tax Express Incorporated and Fidelity Refund Services offers two types of services. These include the Web-based data entry in preparation for final tax preparation by a trained preparer using tax software that is maintained on our computers. This policy covers only information collected through the Web-based tax and tax-related services. This policy does not apply to your use of tax preparation services at retail offices of Tax Express Incorporated, or to our affiliates, which are companies related to Tax Express Incorporated by common ownership or control, because these companies may be subject to different regulations and/or may have different operating practices. Our affiliates include Fidelity Refunding Services and TAXex Refund Services. This policy applies to consumers who are our clients or former clients. This privacy and authorization policy applies to personal information, which is nonpublic information about our clients that we obtain while providing a financial product or service.
Information We Collect
We may collect personal information when you input your tax return using our Web-based or software-based tax services. This information, referred to in this policy as "tax return information," includes, for example, your name, address and certain other data such as your social security number, income and deductions data, and other information about you and your dependents that you provide to prepare or file your tax return. We may collect other information in connection with transactions you complete or propose to complete with us, our affiliates or their franchisees. This information may include, for example, your name, address and certain other "nonpublic personal information" such as checking, debit and credit account numbers, balances and payment history, income, assets, and social security number. This information may also include system information, such as your operating system version, internet protocol (IP) address. We may collect information about you from the U.S. Internal Revenue Service and other third parties, such as credit reporting agencies, in connection with tax preparation or other services you request or propose to complete with us, our affiliates, or non affiliated third parties. This could include, for example, information about the status of your tax return, tax refund, electronic payment of tax preparation or e-filing fees, or tax return related loans or advances which are not loans subject to repayment. We, our affiliates, or non-affiliated third party service providers with whom we have business relationships may collect information about you when you inquire about services or request information from us, or when you enter our contests, submit rebate forms, seek technical support, or create an account on our Web site. This information may include, for example, your name, telephone number, mailing address and e-mail address, system information and configuration, account number and demographic information.
Our Use of Technologies to Collect Information - Log
Files, Cookies and Clear GIFs
We use various technologies to help manage our Web sites, to save our customers time, and to understand more about the way our customers interact with us. These technologies include cookies, log files and clear GIFs. Because the operation of these technologies are not visible to users, we believe in being open and upfront about the way we use these technologies and their purposes.
Internet Cookies. A "cookie" is term for alphanumeric identifiers that a Web server transfers to your computer via your Web browser. When your Internet browser visits a Web page, a cookie is may be set with a unique, anonymous number. This number is recorded in a small text file that is transmitted to your computer and stored in the cookie directory of your hard drive. Then, when you visit each Web page on which the cookie technology is enabled, the Web site can recognize your browser as a unique, anonymous user. Some common purposes of cookies are to enhance the usability of our Web site, to ensure that your browser does not see the same ad or message over and over again, and to measure the number of unique visitors that have viewed a particular ad or visited a particular Web page. Cookies are also used for ad reporting functions such as to learn which ads are bringing users to our Web site. This can help us tailor our ads and enhance our websites for your needs. We do not collect personally identifiable information from you through the use of cookies.
Clear GIFS. We may also employ a software technology called a clear GIF (Graphics Interchange Format), also known as a pixel tag or Web beacon. A clear GIF is a line of code that we place on our Websites or in e-mails which allows us to analyze our advertising and the general usage patterns of visitors to our Web sites. These help us better manage content on our site by informing us what content or promotions are effective. We do not collect personally identifiable information from you through the use of clear GIFS.
Log Files. Like most standard Web site servers, Tax Express may uses log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track Web site navigation in the aggregate and gather broad demographic information for aggregate use. The third party services we use to manage these technologies include DoubleClick and WebTrends on Demand. For more information about the practices of these companies or to decline cookies from these third-party ad servers you may visit their Web sites directly at or and reviewing their privacy policies and opt-out procedures. You may adjust your Internet browser settings to decline cookies placed directly by Tax Express; however, this may impair your ability to use the tax assistance and preparation Web site and services.
Other Information We May Collect Our tax programs contain features to assist in the preparation of your tax return and to reduce the chance for errors when entering tax data. If you elect to use these features, at your direction we may collect information about you from third parties to populate portions of your account registration or tax return. The auto entry feature allows you to transfer data from certain tax forms, such as a 1099 or W-2 forms, from your employer, financial institution or other third parties directly to Tax Express. The IRS requires that we retain certain information on filed tax returns for a period of at least three years. It is Tax Express's policy that if you start, but do not complete entering your tax return information using our online program, we will generally keep the information you provide until the end of the tax season.
How We May Disclose Your Information? Tax Express Incorporated's disclosure of your information is controlled by Section 7216 of the Internal Revenue Code, the Gramm Leach Bliley Act of 1999, certain other laws, and Privacy and authorization policies. Section 7216 of the Internal Revenue Code requires that we have your consent ("opt in") before we disclose your tax return information to affiliates or third parties except the Internal Revenue Service (IRS) and law enforcement officials, and except for certain other lawful purposes.
Some information that is identical to some of your tax return information, such as name and address, may not be subject to Section 7216 if we also collect this information for purposes other than filing your tax return. The Fair Credit Reporting Act (FCRA) requires us to give you the option to limit the sharing of certain creditworthiness information with our affiliates. Such information includes that which is used, expected to be used, or collected for the purpose of establishing your eligibility for consumer credit, insurance and related products and services, and is not related solely to your transactions or other communications with us. You may direct that this information not be disclosed to affiliates by declining to sign the Section 7216 consent described above.
We may disclose your information as described below where you have provided consent under Section 7216, or as otherwise permitted by applicable laws: We may disclose your information to affiliates engaged in our global financial service activities in order to provide you with timely service and our product being offered. We may also disclose your information to our global service providers who perform business functions on our behalf as well as to financial institutions for joint marketing. Services such organizations could perform on our behalf may include, for example, check printing, personal tax information data entry , data processing and analysis, contest supervision, and surface or e-mail production. We require all of our service providers and financial institutions to have written contracts with us that specify appropriate use of your information, require them to take steps to safeguard your data, and prohibit them from making unauthorized or unlawful use of your information.
If a state law requires us to give you the right to opt-out prior to any disclosure of your personal information for joint marketing, we will not disclose your information for such purposes without your consent. We may disclose your information to affiliates or non-affiliated third parties for other purposes permitted or required by law. Such purposes may include, for example, processing or fulfilling a service you request, or selling or transferring our business or assets. We may also make your tax return information accessible to our tax preparation employees and franchisor so that if you request additional tax preparation services they will be able to access your information. If you elect to receive a Refund Anticipation Loan (Electronic Refund Advance loan), a revolving loan to pay your tax liability, or if you elect to pay your tax preparation or electronic filing fees from your tax refund, you will be presented with a loan application and agreement and/or refund processing agreement. By accepting these agreements, you are authorizing us to disclose your tax return information to the lending bank. You should review these agreements and the policies of the lending bank to understand how it may use and disclose your personal information. We may disclose your information to affiliates or non-affiliated third parties when we have a good faith belief that such disclosure is required by law. This may occur in connection with a court order, subpoena or other legal process, or a judicial, administrative or investigative proceeding that produces a request for information from Tax Express Incorporated.
Third Party Products and Services and Links to Third Party Sites Tax Express Incorporated's Web site may contain links to third party Web sites or offers for services from third parties. Examples may include offers for refund anticipation loans or other loans offered through a third party bank, tax payment options and promotions for capital gains or investment software, tools or services. For any such third party products or services, you should carefully read the pravacy and authorization policies of the third parties providing such products or services. This policy applies solely to services provided by Tax Express Incorporated, and not to products or services offered by a third party. When you request products or services of a third party on our Web site, you are providing consent to us to provide your personal information to such party to fulfill your request. If you are a member of a third party site that has a relationship with Tax Express Incorporated, that site may use Internet cookies or similar means to determine if you purchase a product or service at in order to credit your account at such site with a bonus; however, Tax Express does not pass any personally identifiable information to such third party site
How You Will Know If Our Privacy and authorization Policy Changes If we make a material change to this privacy and authorization policy, including a material change in the way we disclose your personal information or a material change of policy due to a sale or transfer or our business, we will notify you at least 30 days prior to the effective date of such a change. We will notify you by using one of the following methods: (1) we will post a notice on our Web site describing the change; or (2) we will send you e-mail notifying you of the change. You may also have additional rights under state or federal law in the event of a change in our Policy.
Updates or Changes to Your Personal Information Should your personal account information change or if you feel that the information that we have collected about you is inaccurate, you may call 1-800-454-3128. Tax Express cannot change information in your filed tax return. You must file an amended tax return to make changes to a filed tax return.
How We Protect Your Information Tax Express maintains policies and procedures designed to restrict access to your personal information in several ways. These include programs and specifications for physical security and records retention and disposal; computer and communication security measures reflected in system design, password protection, and data management practices; and other measures to restrict access to the data we hold in physical and electronic forms.
How You May Control Use of Your Information We give you choice and control over the use of your personal information. You may limit marketing communications from Tax Express as follows: Tax Express may use information you provide (subject to your consent, where required) to communicate with you about products and services available through third parties. If at any time you wish to limit your receipt of such marketing communications, you may you may call 1-800-454-3128. At your request and subject to the limitations below, we will make reasonable efforts to limit all such marketing communications to you. Even if you opt-out from marketing communications, we may still provide you with information and notices that we deem important or required to complete your transactions with us. These may include legal notices, information about the status of your tax return or tax return filing, and other information or inquiries about your accounts and transactions with affiliates. The above paragraphs only apply to personal information obtained through the Web-based tax services or software programs, so you could still receive offers through Tax Express Incorporated, its affiliates or franchisees where we obtain your contact information through other sources. In order to opt-out from communications from our affiliates or franchisees, you may contact each such affiliate or franchisee or the franchisor separately in accordance with their policies. Policy effective date: September 1, 2005